Received customer complaint
Reach consensus with customers within 12 hours
Provide temporary countermeasures within 24 hours
72 hours to provide long-term countermeasures
Before purchasing the product, we will analyze the customer's opinions and requirements comprehensively, recommend the most suitable product for their actual needs, and let customers know the performance characteristics of the selected product.
During the product purchase, we promise to keep customers clearly informed of the product's completion status. We will strictly inspect and deliver according to the relevant provisions of the contract terms, ensure the product is intact, and deliver it to the customer's required location within the specified time.
During the warranty period, under normal storage, maintenance, and use conditions, if there are quality issues, we are responsible for free repair or replacement, and provide relevant maintenance knowledge. If damage or malfunction is caused by improper use, our company provides paid repair services. For products out of warranty, we will also provide paid repair services.
Our company promises:
- We highly value your quality feedback, and all quality feedback will be responded to;
- Provide after-sales service for sold products according to contract requirements.
- During the warranty period, except for human damage and force majeure factors, we promise to provide repair services for equipment's own quality issues.
The company adheres to the business philosophy of integrity first and quality first, and will integrate the spirit of dedication, professionalism and focus into every detail of customer service